Customer service



    Common questions (FAQ)

    You can find the clearer FAQ at the bottom of this page:


    1. I've got a specific question. Where can I ask it?

    Click here for our contact details. From 8 am to 5 pm we're reachable by phone! We'll answer your email within 24 hours.


    2. On which way can I pay for my order?

    If you order at the webshop you can pay safely via iDeal. It's also possible to pay with a credit card or PayPal. If you are a company or have placed a large order, it's also possible to pay per quote.


    3. At which price will my order be shipped for free?

    Your order will be shipped for free when the address is in Benelux (Netherlands, Belgium, or Luxembourg) and has a minimum price of €150.- (~£126). Otherwise, it's €6,95 (~£5.84) ex. VAT.


    4. How about the shipping time on holidays and weekends?

    At Brada Packaging, packages ordered during public holidays are delivered the next working day. Furthermore, there is no delivery on Sundays and Mondays.

    If you order before 22:00 on a weekday, your order will be delivered the next day.

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